I want to create an Instagram sweepstakes but my Instagram profile does not appear. What I can do?


Instagram sweepstakes can only be created from business profiles, personal profiles are not accepted. A business profile must be linked to a business profile on Facebook, and the user who creates the sweepstakes must be an administrator of that Facebook page. 


Therefore, verify these three points to make sure your profile to appear:

1. Make sure that the Instagram profile where you want to create the sweepstakes is a business profile.

NoteHere we explain how you can check if your Instagram profile is a business profile.

2. Make sure the Instagram profile is linked to a Facebook page.

Note: Currently you can have a business Instagram profile and omit the the link with a Facebook page. However, in this case Facebook also creates an unplublished business page on Facebook, which is linked to that Instagram profile. In this case, you'll need to claim that Facebook page in order for the sweepstakes to work. In order to claim the ownership of the page, open the Instagram profile from your mobile device and from the "Settings" section click on the option "Claim your Facebook page" (see screenshot).

3. Make sure you are an administrator of that Facebook page. Other roles as editor, advertiser, etc., do not have enough permissions.

Note: In case you are an administrator because you have been given permissions from the business manager, make sure you have accepted the business administration permission of Easypromos.

 


In case you think that these three points are correct, we indicate below the step by step that you should do to solve it:

1. Clear cookies and browser's cache, and try again.

2. Open the browser in incognito/private mode, and try again.

3. Change browser or device, and try again.

 


If you have followed these 3 steps, and it still does not work, then you should:

1. Remove the Easypromos app from the Facebook user profile. To remove the app, go to Settings > Business Integrations (see screenshot).

2. Clear cookies and browser's cache.

3. Close the session on Facebook and Instagram.

4. Close the session on the Easypromos dashboard.

5. Log in again in the Easypromos dashboard and try again. When you create the sweepstakes again, the Easypromos platform will ask you to authorize the app's permissions. Make sure you accept all the permissions.

 

If you have done these 5 steps, and it still does not work: it may mean that your Instagram profile may be affected by a Facebook bug:

The solution that Facebook indicates is to convert the Instagram business account back to personal account and then convert back to business account. This action will update the information that Facebook has about the Instagram profile.

For these cases, Facebook indicates the following steps as a solution: 

1. Convert the Instagram business account to personal account and then back to business account. Sometimes it may be necessary to perform this step several times.

2. Clear cookies and browser's cache.

3. Close the session on Facebook and Instagram.

4. Close the session on the Easypromos dashboard.

5. Log in again in the Easypromos dashboard and try again.

Note: Keep in mind that when you make this change, the media insights will be lost so you may want to read and save the media insights before converting. 


In case that after having done the previous step, it still does not work:

Try it with another Facebook user who is also an administrator of the Facebook page.

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