A new feature is now available on the platform, designed for promotions that use our AI Purchase Receipt Validation: the option to add validation conditions based on “required” or “prohibited” words.

With this new option, the promotion organizer will be able to configure required and/or prohibited word(s) or phrase(s) for purchase receipt validation. When a participant uploads their receipt, the system will automatically read it and reject it if it detects a prohibited term or if it cannot find a required word or phrase.

This improvement gives the campaign administrator even more control and precision in the automatic validation of eligible purchases.

How can I configure required or prohibited words in my promotion?

To add one or more mandatory words that all purchase receipts must include, or alternatively one or more prohibited words, go to the Promotion Editor > Participation stages, and when editing the stage, under the Requirements tab > in Advanced, click the "show" more option: 

You will then be able to add one or more words or phrases, one per line. 

If several prohibited words or phrases are included, the system will mark as invalid any receipt that contains at least one of the configured words or phrases. 

If several required words or phrases are included, the system will mark as invalid any receipt that does not contain at least one of the configured words or phrases. The receipt will be considered valid (provided it also meets the other conditions of the promotion) if it includes at least one of the options marked as mandatory. 

Examples and Use Cases

1. Promotion aimed at customers with a loyalty card and Gold status. A required word is configured: "GoldCard".
2. Promotion restricted to purchase receipts where no discount or reduction coupon has been applied. A prohibited word is configured: "Discount". 
3. Campaign aimed at a brand’s employees, to encourage them to make purchases in stores: two required phrases are configured, "Employee ID" and "Employee Discount". The receipt must include at least one of the two phrases to be considered valid. 
4. The organizer wants to restrict the format of the uploaded and validated invoices. Two prohibited words are configured, "quote" and "proforma", to prevent customers from uploading an invoice that has not yet been paid. 

How are receipts managed?

Receipts that do not comply with the required or prohibited word validation conditions will be automatically rejected by the system. These receipts will not go through the manual moderation process by the promotion administrator.

The administrator will be able to review these receipts from the moderation tool > rejected receipts tab.

The automatic rejection reason for required or prohibited words will always be:

• Mandatory word missing
• Prohibited word detected