Carles Bonfill
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Contests - How can I download the videos uploaded by the participants?
All the original video files uploaded by the participants can be downloaded from a folder of your Dropbox account. You only must enable the Dropbox extension (it is included in the 'Video Hosting e...
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Contests - What are the requierements of the photos sent by the users?
The maximum size of the pictures that users can upload to the application is 10MB and the valid formats are JPG/GIF/PNG. The application will resize the pictures for the correct visualization in th...
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Changes to the Instagram API - April 5, 2018
On April 5, 2018, Instagram sent a notification to all developers about changes that eliminate capabilities of its API effective immediately, that also affect applications and features offered by E...
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How can I change my credit card details to make the Plan payment?
If you need to modify the credit card used to bill your Plan, contact us at admin@easypromosapp.com and we will help you in the process.
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What can happen if the Plan payment could not be processed?
In the event that a payment cannot be made for reasons not attributable to Easypromos (expiration of the card, insufficient funds, etc.) a pending payment will be generated in your user account. If...
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When can I make the payment for the monthly/annual Plan?
The Plan will be charged and billed automatically every 30 or 356 calendar days (depending on whether it’s a monthly or yearly Plan) from the contract date of the plan, so payment must be made in a...
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2018-07-09 - Filter users by minimum number of commented posts
We have added a new filter to exclude participants in the comments-based giveaways on Facebook and Instagram that makes it possible to filter users by the number of posts they have commented on. On...
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2018-06-18 - Favicon, <head> code, META characters, <body> code
New web developer tools have been added to White Label promotions: Possibility to customize the Favicon image of the promotion. Possibility to add own HTML or Javascript code in the <head> tag in ...
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How can I renew a monthly/annual subscription?
The subscription will be renewed automatically every 30/365 days unless the client notifies Easypromos of the cancellation of the service at least one month prior to the expiration of the month/yea...
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How much data security and technical reliability does the Easypromos platform provide?
All the data of promotion participants belongs to the promotion organizer. This data is housed in our systems. However, as indicated in our Privacy Policy, Easypromos will UNDER NO CIRCUMSTANCES ma...