The contest administrator can enable pre-moderation so that the content uploaded by the user when participating in the Voting Contest is not published in the gallery immediately. Instead, it remains pending until the administrator validates and authorizes it for publication.

Here's how to enable pre-moderation and how you can validate the content uploaded by the user before it appears in the public gallery of the contest.

1. How to enable pre-moderation

To enable pre-moderation, you need to follow the steps outlined below:

1. Access the Promotion Editor:

2. Go to the "Participation Stages" section and click on the stage related to user content submission (identified by the following icon):

3. Next, click on the "User generated Content" tab.

4. Finally, click on the "Other Options" tab and activate the "Enable option for admins to pre-moderate the entries before they are published" option. Save the changes before exiting this section.

2. How to moderate user-uploaded content

The user-uploaded content in the contest will be pending for the contest administrator to validate before it appears publicly in the gallery. Pending entries should be moderated using the "Candidate Management" tool.

To do this, the following steps should be followed:

1. Within the same Editor, go to the "Participation Stages" section and click on the "Candidate Management" tab:

2. Next, click on the folder where all the candidates information is located:

3. By clicking, you will be able to see the different candidates, which are the users who have participated in the contest by uploading content.

This is an example of how a participation pending moderation is displayed:

You have the following options to moderate participation:

• Moderate participation: You have the following actions to moderate participation:
  • "Active" to accept the participation and publish it on the gallery.
  • "Rejected" to invalidate the participation and not publish it on the gallery.
  • "Pending" to put the entry back to pending and not publish it in the gallery.
• Edit entry: Allows you to access the content of the entry in case you need to make any changes, such as: modifying the description, changing the photo, etc.
• Add internal note: Allows you to add an internal comment to the participation.

3. Communicate by email the status of the participation

You can create confirmation emails that are sent to users when the entry is accepted and published. You can also create emails to inform participants that their participation has been rejected.

3.1. Inform participants their entry has been accepted and published

You should follow the steps below:

1. Create a new email and add a title that will enable you to identify it.

2. Choose the type of email "Upon accepting a multimedia entry":

3. In the "From name" field, type the name of the sender that participants will see when they receive the message. Optionally, in the "Reply to" field you can write the sender's address, if you want users to be able to reply to the email and contact you.

Note: If you do not set the sender address, by default it will be forced to no-reply@easypromosapp.com (in Premium promotions) and no-reply@cstmapp.com (in White Label promotions).

4. Prepare the body of the email with the message you want to convey to the participants. Use "smart tags" to personalise the email with users information. For example, you can use the smart tag {{entry_gallery_link}} to include the direct link to each user's photo in the gallery. Take advantage of it to inform the user of the direct link to their entry and encourage them to share it.

5. By default, the email is saved as a draft but its sending is not activated. If you want it enabled, check the option "Activate the sending of this email".

6. Review the general settings to configure the emails signature, and the header and footer images.

7. Run a test if you want to visualise how the email will be presented and make sure that it is active.

3.2. Inform participants their entry has been rejected

You should follow the steps below:

1. Create a new email and add a title that will enable you to identify it.

2. Choose the type of email "Upon rejecting a multimedia entry":

3. In the "From name" field, type the name of the sender that participants will see when they receive the message. Optionally, in the "Reply to" field you can write the sender's address, if you want users to be able to reply to the email and contact you.

Note: If you do not set the sender address, by default it will be forced to no-reply@easypromosapp.com (in Premium promotions) and no-reply@cstmapp.com (in White Label promotions).

4. Prepare the body of the email with the message you want to convey to the participants. Use "smart tags" to personalise the email with users information.

5. By default, the email is saved as a draft but its sending is not activated. If you want it enabled, check the option "Activate the sending of this email".

6. Review the general settings to configure the emails signature, and the header and footer images.

7. Run a test if you want to visualise how the email will be presented and make sure that it is active.