The 'Claim your prize' system offers a direct way to communicate with the winners of your giveaways with the aim to provide administrators with an easier way to manage the communication with the winners that have confirmed their prize. By enabling this system, winners have a direct and ordered way to confirm that they accept the prize, and leave their personal details so that the giveaway organizer can then contact them and process the delivery of the prize. 

Note: the system is currently available for the following apps: Facebook Giveaway, Twitter Giveaway, Instagram Giveaway and Multi-Network Giveaway. It is also available for the Pick-a-winner app if the list includes the email of participants.

Here we explain step by step how this module works and how to configure it:

1. Claim your prize for Instagram winners

   • 1.1. Activation

   • 1.2. What is the user experience like?

2. Claim your prize for Facebook and Twitter winners

   • 2.1. Activation

   • 2.2. What is the user experience like?

3. How to customize the claim form

4. How to share the "Claim your prize" form

5. How to obtain the information of winners who have claimed the prize

1. Claim your prize for Instagram winners

The "Claim your prize" module for Instagram winners is based on an Instagram Bot designed to automate winner verification, data collection, and consent gathering:

1. The winning user must send a private message with a keyword to your brand's account.
2. The system will evaluate the keyword and automatically respond with a link to a form where the winner can securely provide their personal information.

This automated system works for all users who have won and participated through Instagram, such as:

• Instagram giveaway.
• Multi-Network giveaway with Instagram posts.
• Instagram Stories giveaway.

1.1. Activation

After the giveaway ends, as administrator you'll need to follow these steps to enable the "Claim your prize" module:

1. Go to the "Claim your prize" section and click on the "Enable" button:

2. Next, click the "Connect with Instagram (via Facebook)" button:

3. When you click, you must select the Instagram account where direct messages from winners will be received to claim their prize:

4. Once the page is connected, the following information will appear:

• Connected Instagram account.
• Keyword that users must send in a direct message to the Instagram account.
• Direct message monitor period: The system will monitor direct messages for a period of 7 days from the moment you connect and enable the "Claim your prize" system.
  • After these 7 days, the system will automatically disconnect.
  • If you wish to extend the period, you can reconnect the system, which will restart monitoring for another 7 days.

5. Once the account is connected, you can edit the automatic responses that will be sent via direct message to users when they claim their prize:

Specifically, you can edit the following automatic responses:

Once the automatic responses are configured, no further steps are required. From this point, users attempting to identify themselves with Instagram to claim their prize will see on-screen instructions and the keyword they must send via direct message to the Instagram account to claim their prize.

1.2. What the User Experience Looks Like

The system operates through Instagram direct messages. The winner must send a private message with a keyword to the brand's account, and the brand will automatically respond with a link to a form where the user can input their details.

Below is a detailed overview of the user experience.

1. Announcement of Winners:

• After the giveaway ends, the administrator can publish a webpage listing the winners. On that page, users will find a button directing them to the claim page.
• The administrator will also have a direct link to the claim page, which they can share if desired.

2. Accessing the Claim Page: When a user accesses the page and clicks the "Claim" button, the system will display a window with instructions on how to claim their prize.

3. Claim Instructions: The instructions will direct the user to send a direct message (DM) on Instagram to the giveaway organizer's account, including a unique keyword, such as: WIN1288722.

4. Interaction with the Instagram Bot: When the user sends the message, the giveaway organizer's account will automatically respond within the same conversation with one of the following customizable messages:

• Valid winner: The user is congratulated and provided with a link to the claim form.
• Non-winner: The user is informed they did not win the giveaway.
• Winner who has already claimed: The user is informed they have already claimed their prize.

5. Claim Form: If the user is a valid winner, they will receive a link to the claim form. The administrator can configure the registration form with the fields needed to manage the delivery and shipment of the prize.

2. Claim Your Prize for Facebook and Twitter Winners

Below, we explain the steps to set up and activate the "Claim Your Prize" system for Facebook and Twitter sweepstakes.

2.1. Activation

After the sweepstakes has ended, the administrator should follow the steps below to enable the "Claim Your Prize" module:

1. Navigate to the "Claim Your Prize" section and click the "Enable" button:

2.2. User Experience

Below is a detailed explanation of the user experience.

1. Announcement of Winners:

• After the giveaway has ended, the administrator can publish a webpage listing the winners. From this page, users will find a button directing them to the claim page.
• The administrator will also have a direct link to the claim page, which they can share if desired.

2. Accessing the Claim Page: When a user accesses the page and clicks the "Claim" button, they will be required to log in with their Facebook or Twitter account.

3. Claim Form: If the user is a valid winner, they will gain access to the claim form. The administrator can configure the registration form with the necessary fields to manage the delivery and shipment of the prize.

The user experience is demonstrated in the following video:

3. How to Customize the Claim Form

Below, we explain the steps to customize the claim form that sweepstakes winners must fill out to confirm their prize.

To get started, click on the "Edit" option:

By clicking on the Menu at the top of the page, you'll be able to see all the screens that conform the 'Claim your prize' system. You can edit the texts of each screen to adapt it to your giveaway.

 1. Winners. Here you'll be able to configure the contents of the winners page.

2. Home. You'll be able to change the image, description and the label for the 'Claim your prize' button.3. Form. You'll be able to change the image and the text that will be displayed at the top of the page, as well as set up the fields that you'll need to request winners their information in order to manage the delivery of the prizes. You can add all the additional text fields you need, as well as drop-down lists and opt-in fields.

4. Other. You'll be able to change the header image and you'll find the follwing tabs to set up:

• On claiming. You can write the text that you want to communicate to the winners that have claimed their prize and have completed the entry form.
• Without prize. You can write the text that will be displayed to non-winner users that click on the 'Claim your prize' button.
• Already claimed. You can write the text that will be displayed to winners that have already claimed their prize and click the 'Claim your prize' button again.

4. How to share the "Claim your prize" form

Finally, once you have set up all the 'Claim your prize' options, as well as the winners page, you can share this screen with the winners by means of the following two ways:

1. Share the winners page with the 'Claim your prize' system enabled. This page will already display the 'Claim your prize' button, so that when the users come to this page they will be able to use this functionality.

2. Share the direct URL to the 'Claim your prize' screen so that participants can check if they have won the prize and confirm their contact details. This link can be useful to send it to a more specific public or channels. 

5. How to obtain the information of winners who have claimed the prize

In the "Claim Your Prize" section, you can click on the "Manage Winners" option, which allows you to view the claim status of all winners (whether they have already claimed the prize or not, along with their personal details and the option to export all the information to an Excel file).