Promotions created on the Easypromos platform are designed to adapt to different environments, including in-person events such as trade shows and conferences. In these types of activities, it's common to engage with visitors of your booth with a survey, a prize wheel, a game, or any other promotional application.

A common way to present the promotion is through a device with Internet access, such as a tablet or a touchscreen kiosk, which will be used continuously to register all participants. For this reason, it is important to prepare both the configuration of the promotion and the device itself to ensure a smooth and secure experience.

Below, we explain the main aspects you should take into account:

1. Promotion settings

2. Device settings

3. Recommendations for digital kiosks or touchscreens

1. Promotion Settings

In addition to following the steps presented in the configuration tutorial corresponding to the application you are using, we recommend reviewing and adjusting the following options for this specific use:

• 1.1. Disable IP frequency and user limit per device

• 1.2. Enable "Disconnect" button at the end of the participation

• 1.3. Enable one-step identification and registration process

• 1.4. Send an automatic thank-you email

• 1.5. Bonus idea: Gamify the experience with Visitor Mode

1.1. Disable IP frequency and user limit per device

By default, the promotion comes with certain security options enabled, which limit the number of times a given user can participate from the same device. But when registration for the promotion is done from the same device and the same IP address, it is be necessary to disable these predefined security options, so that users don’t face any restrictions when participating.

To do this, go to Editor > Pages > Login and registration > Security Options and apply the following changes:

• In the "Max. participations per Browser/IP" option, change the value to "0" to disable this control (unlimited registration from the same IP).
• In the "Participation frequency from the same IP" option, select "Disabled".

1.2. Enable "Disconnect" button at the end of participation

It is recommended to enable the "Disconnect and start over" button, which functions as a logout button and takes users back to the Welcome page after closing their user session. The device is therefore ready for the next participant in just one click, with this option.

The button appears on the final screen after participation is completed:

To enable this button, go to Editor > Pages > Final > Options, and enable the option "Disconnect and start over" button, which will also allow you to customize the button text:

1.3. Enable the one-step identification and registration process for direct registration

When creating the promotion, as an administrator, you can decide how the user participation flow will be, which typically includes a first step of identification and a second step of registration. However, to make it easier for users to register while at a fair, congress, or event, it is recommended to configure the promotion so that the identification and registration process is completed in a single step. This way, users will always be identified via their email address.

To enable this, go to Editor > Login and registration and activate the following option:

1.4. Send an automatic thank-you email

To ensure a good user experience, a best practice is to send an automatic email after the user participated in the promotion. This will not only allow you to thank them for their participation, but the email will also serve as confirmation that their data has been successfully recorded. You can also use it to share relevant and interesting information with the user, such as the date when the giveaway results will be announced or any other detail you consider relevant.

To create this automatic email, you can use the Email Platform included in the promotion itself, which offers many tools to customize the email for each participant. 

See the instructions here to create this automatic email after registering in the promotion.. 

1.5. Bonus idea: Gamify the experience using the Visitor Mode

An effective way to catch the attention of visitors at a live event is to offer them a quick and fun activity right away, without requiring registration up front. To do this, you can activate the Visitor Mode, which allows users to interact with the promotion without needing to identify themselves first.

This option is especially useful at booths with high foot traffic or on digital kiosks located in open areas, where requesting personal information from the start can be a barrier to participation.

How does the Visitor Mode work?

• The user accesses the activity directly (e.g., a game, quiz, or prize wheel).
• No personal data is requested at the start.
• After completing the activity, the user can choose to register to save their result and receive their prize, or to be entered in a prize draw.

2. Device Settings

In addition to preparing the promotion, it's essential to properly configure the device you'll be using at the event. Here are our recommendations:

• 2.1. Disable the browser’s Autofill

• 2.2. Disable the browser/device Autocorrect

• 2.3. Ensure all other apps on the device are closed

• 2.4. Check that all device notifications are turned off

• 2.5. Install the promotion as a PWA on the device

2.1. Disable the browser's Autofill

It may seem like a minor detail, but many devices have the Autofill feature enabled by default, which saves users from entering the same information repeatedly. While this is convenient in some cases, when sharing the device with many visitors, it can not only be annoying but also raise privacy concerns.

To prevent previous users’ personal information from appearing during registrations, make sure to disable the "Autofill" feature in the browser you'll be using for the promotion.

2.2. Disable the browser/device autocorrect

The same applies to the autocorrect feature, which, when registering multiple users on the same device—possibly in different languages— can become a nuisance for participants.

Therefore, don't forget to disable this feature on the device beforehand, to ensure that when a visitor arrives at your booth, they can register comfortably. 

2.3. Ensure all other apps on the device are closed

Before the first users start participating, make sure that all other applications on the device are closed and only the promotion is open in the browser. This will optimize the device's performance and ensure the user registration process runs smoothly.

2.4. Make sure all device notifications are disabled

Similarly, ensure that all notifications on the device are turned off to avoid any interruptions during the user’s participation in the promotion. 

2.5. Install the promotion as a PWA on the device

Installing the promotion as a Progressive Web App (PWA) is a very practical way to enhance the participation experience on tablets or touchscreens. Doing this will display the promotion in full screen, without browser elements like the address bar or buttons, allowing for a cleaner, more immersive experience focused on the activity.

See the instructions here to install the promotion as a native app.

3. Recommendations for Digital Kiosks

If you plan to use a touch kiosk for user registration at a fair, congress, or event, we recommend following the additional steps detailed below:

• 3.1. Automatically log out the current user after inactivity

• 3.2. Avoid user registration by enabling Anonymous Mode

• 3.3. Example of the user experience on a digital kiosk

3.1. Automatically log out the current user after inactivity

With the White Label version of the platform, you can include a Java script that will automatically log out the session and redirect to the home page after a few seconds of inactivity. This is helpful if a user leaves the kiosk without logging out.

To do this, go to Editor > Design > Advanced > Javascript, HTML, and Custom Code, and insert the following Javascript code:

<script type="text/javascript">
document.addEventListener("DOMContentLoaded", function() {
(function() {
// Check if the URL contains "participate" or "success"
if (window.location.href.includes("participate") || window.location.href.includes("success")) {
let timeout;

function resetTimer() {
clearTimeout(timeout);
timeout = setTimeout(() => {
window.location.href = "/promotions/logout/PROMOTION_ID";
}, 10000); // 10 seconds
}

// Listen for user interaction events
document.addEventListener("mousemove", resetTimer);
document.addEventListener("keydown", resetTimer);
document.addEventListener("click", resetTimer);
document.addEventListener("scroll", resetTimer);
document.addEventListener("touchstart", resetTimer);

// Start the timer
resetTimer();
}
})(); }); </script>

Note: We’ve marked the variable parameters in blue — the promotion ID and the number of seconds before the system resets — so you can adjust them to your campaign.

Note: This feature is only available in promotions created with the platform’s White Label version. In promotions using the Premium version, it will be necessary to close the session manually (in just one click).

3.2. Avoid user registration by enabling Anonymous Mode

In on-site promotions or public spaces, filling in personal data in a form may feel uncomfortable with people around. In such cases, enabling Anonymous Mode is a great option, allowing users to participate without registering at the beginning.

How would the participation process work in this case?

The user participates in the game or promotional dynamic on the digital kiosk without needing to register. If they complete the game or win a prize, a QR code is shown on the screen. By scanning it with their mobile device, they can access a private form to securely enter their data to claim their prize or join the draw.

This protects user privacy and improves their experience, letting them provide personal details at a more comfortable moment.

3.3. Example of the user experience on a touchscreen

Below is a video showing a user participating in the Free Kick game on a digital kiosk.