Why is this happening?

This issue is related to the Instagram API's pagination system, a tool provided by Meta for importing comments.

The Instagram API returns comments in blocks of 50 through a pagination system. Under normal conditions, the process requests new pages until there are no more. However, we have noticed that unexpectedly, the API stops returning additional pages, causing the system to assume all comments have been imported.

This behavior is an internal error of the Instagram API, the exact cause of which Meta has not explained, though it may be due to technical issues or platform updates. It is worth noting that when trying again later, sometimes the API does respond correctly with the complete pages.

How to fix the issue to complete the giveaway?

When this happens, the only solution is to repeat the process of importing comments from the post. To do this, you need to delete the current giveaway and create it again, so the system will attempt to import all the comments once more.

The number of imported comments may be the same, higher, or lower, but it will always be a multiple of 50. If the issue persists, we recommend repeating the operation a few minutes or hours later.

Tips to resolve the issue:

From the experience of other clients, we have observed that:

• Some manage to import all comments on the first retry attempt.
• Others need to try several times (up to 15 attempts in some cases) or wait until the next day.

We apologize for the inconvenience, but this is an issue outside of Easypromos' control and directly dependent on Meta. Our technical team remains alert to any changes or updates on this situation.