On April 5, 2018, Instagram sent a notification to all developers about changes that eliminate capabilities of its API effective immediately, that also affect applications and features offered by Easypromos. 

With this change, it’s no longer possible to retrieve the comments from posts on personal Instagram profiles. Only business Instagram profiles can use the Instagram Giveaway tool.

Note: In this article you'll be able to read the notification sent by Instagram and you'll also be able to see in detail the changes that affect our platform. 

There is an alternative!
In order to obtain the comments of an Instagram post we recommend you to switch your Instagram personal profile to a business profile. Learn how to convert your Instagram profile to a business profile.

Once you have switched your Instagram profile to a business profile, we can easily obtain all the comments. Follow these steps:

1. Create an Instagram giveaway and connect with Facebook in Step 1 to connect with your Instagram business profile.
2. The platform will import all the comments and show them in a list where you can apply exclusions, insert the number of winners and alternate winners you want to select and finish the giveaway. Follow the step-by-step tutorial to perform the giveaway and pick your winners.