How does the system to import comments from a post on Instagram work?

To be able to import the comments on a post published on a personal Instagram profile, the official API from Instagram has to be used. However, this API is limited and is only capable of returning the most recent comments on a post. The number of recent comments that Instagram returns to the apps may vary between 50 and 100 comments. The way to obtain all the comments on a post on Instagram is to monitor the post from the moment it’s created and import every new comment in real-time.

Easypromos provides a tool that allows to monitor the new comments of a post in real time to not miss any. As organizer you’ll need to activate the monitoring system at the time of creating the post, if you want to get all the comments.

Note: In order to not lose any comments, we recommend you to switch to an Instagram business profile. Instagram business profiles use the official Facebook API that has no limitations and therefore allows to obtain all the comments. Learn how to convert your Instagram profile to a business profile.

 

Here we will answer the most frequently asked questions regarding Instagram sweepstakes among comments: 

 

The first Instagram sweepstakes is free. Is there any limitation in this first free sweepstakes?

The first Instagram comments sweepstakes is free, and it allows to enable the comments monitoring system to import all the comments of the post in real time.

The first free sweepstakes presents the following limitations:

  1. The comments monitoring is limited to a maximum of 7 days, so comments can only be imported during the first 7 days. To extend the comments monitoring more than seven days, it is necessary to have a Basic monthly subscription.
  2. The first free sweepstakes doesn’t include the possibility to download the list of participants and comments into an Excel file.

From the second Instagram comments sweepstakes onwards, it is necessary to have an active Basic subscription ($29 USD/month). With the Basic subscription you’ll be able to:

  • Enable the system to monitor new comments in real time, with no comment limit nor time limit.
  • Monitor and import unlimited Instagram comments sweepstakes.
  • Make sweepstakes in unlimited Instagram profiles.
  • Download participants and comments in Excel.
  • In addition, the Basic subscription also includes Facebook, Twitter and Youtube sweepstakes, as well as sweepstakes from Excel/CSV files through the Pick-a-winner app. More information.
     

Why do I have less imported comments than the number of comments that I see in Instagram?

This is because for personal Instagram profiles Instagram only informs the applications about the most recent comments on a post. It doesn’t send all. The number of the most recent comments can vary between 50 and 100 comments.

The solution to this and to ensure that Easypromos is able to get all the comments through the Instagram API, it is necessary to create the sweepstakes shortly after you publish your post on Instagram. This way, Easypromos will monitor and import all new comments in real time from the very beginning.

Note: In order not to lose any comments we recommend you to convert your personal Instagram profile to a business profile, because for sweepstakes created in a business profile, the official Facebook API is used, and this has no limitations and therefore allows to obtain all the comments. Learn how to convert your Instagram profile to a business profile.

 

What can I do to make sure all comments on a post are imported?

To ensure that Easypromos is able to get all the comments through the Instagram API it is necessary to create the sweepstakes right at the moment you publish your post on Instagram. In this way, Easypromos will monitor all new comments in real time from the very beginning.

 

How long can the real-time monitoring system be active?

As long as you wish. The only condition is that you have to maintain the subscription active the whole time.

Note: For the first free sweepstakes, the monitoring of comments is limited to a maximum of 7 days, so that comments can only be imported during the first 7 days.

 

I have a post with more comments than what’s been imported and I didn’t monitor the post from the beginning. What can I do?

For Instagram posts published on personal profiles, the applications have to connect to Instagram to import the comments. Instagram only returns the most recent comments and that’s why, if Instagram doesn’t return all the comments on your post, it’s not possible to import all of the comment. The Easypromos application will let you run a sweepstakes among the imported comments, but take into account that the certificate of validity will show as finalistas the number of imported comments, not the real number of comments in Instagram.

There is an alternative! If you Instagram account is a business profile we can easily obtain all the comments. Follow these steps:

  1. Convert your profile to an Instagram business profile.
  2. Delete the sweepstakes that you've already created in your Easypromos control panel.
  3. Create a new Instagram sweepstakes and connect with your business profile in step 1. The platform will import all the comments and show them in a list where you can apply exclusions, insert the number of winners and alternate winners you want to select and finish the sweepstakes.

 

I’ve stopped the real-time monitoring of my post but I want to prolong the participation period of the sweepstakes. Can I re-activate the monitoring system?

Yes, you can activate and stop the monitoring system whenever you want.

Keep in mind that if during the time that the system has been stopped there’s been more than 100 new comments, all of them may not be imported. When you re-activate the monitoring it will be attempted to import the most recent comments.

 

Can I run a sweepstakes among the users who have liked my post and exclude those who haven’t?

No, that’s not possible. We consider that the Like-action on Instagram doesn’t necessarily imply a conscious action to participate from the user given that the Like can be given just by clicking on a photo on Instagram. On the other hand, we consider that commenting on a post does imply a voluntary and conscious action from the user to participate.

Did you know that with comments and mentions you can achieve a greater reach and engagement than with likes? Did you know that you can exclude users from entering the final sweepstakes based on the number of mentions in their comment? Read the rules for exclusion and make the most of your Instagram Sweepstakes.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.