Carles Bonfill
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How can I change my credit card details to make the Plan payment?
If you need to modify the credit card used to bill your Plan, contact us at admin@easypromosapp.com and we will help you in the process.
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What can happen if the Plan payment could not be processed?
In the event that a payment cannot be made for reasons not attributable to Easypromos (expiration of the card, insufficient funds, etc.) a pending payment will be generated in your user account. If...
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When can I make the payment for the monthly/annual Plan?
The Plan will be charged and billed automatically every 30 or 356 calendar days (depending on whether it’s a monthly or yearly Plan) from the contract date of the plan, so payment must be made in a...
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When do I pay for a promotion?
In case of individual promotions, the payment of the promotion is made at the end of the process, once you have the promotion totally configured and want to activate it. The payment is made from th...
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Can I obtain statistics about my “Instant Win” promotion?
How many times a day, on average, have users participated in the promotion? What is the average number of entries per day? What is the average number of entries per user? These and other questions ...
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Can I know how many times each user has participated?
Yes, “Instant Win” type promotions come with a package of advanced statistics which allow you to obtain information related to the participations of users. So if you have enabled multiple participa...
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Where can I find the list of winners for “Instant Win”?
If you’ve defined multiple participations, once the promotion has started you can access the control panel to see the state of your promotion at any time and check which users have won prizes. To k...
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How can I reactivate a cancelled subscription?
If you have cancelled a subscription and want to reactivate it again, you'll be able to do it at any time by following these steps: 1. Access the Easypromos Dashboard by clicking this link. 2. G...
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Tutorial: How to customize and configure the ‘My Networks’ module
The ‘My Networks’ module enables you to show to participants the social networks of the brand that organizes the promotion with the aim to encourage users to visit and follow your networks. From th...
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What if I define an instant win and nobody enters?
The prizes will be awarded to the first user who registers for the promotion during the winning moment. This means that if you have defined a winning time and no user registers at this exact time,...