Apps: Frequently Asked Questions
Contests
- ★ What is the Easypromos Fraud Index?
- Definition of Fraud control alerts
- How to participate in a contest with a photo or video
- Can I create a contest in which uploading a photo or video is optional?
- What are the requierements of the photos sent by the users?
- Can the user upload more than one photo for the contest? See all 20 articles
Trivias, quizzes and surveys
Recruiters
- What is a recruited user?
- Is the recruiting system compatible with current Facebook guidelines?
- Is the recruiting system compatible with mobile devices?
- What viral tools does Easypromos provide?
- Can the administrator modify the default messages of publications when a participant invites and shares in order to recruit?
- How can participants recruit their friends? See all 9 articles
Coupons and promotional codes
- How can participants download the coupon or code?
- What is the difference between coupons and promotional codes?
- Can I present the promotional code in a QR or barcode format?
- How many codes can I give away?
- Where can I inform users about the instructions for use of the coupon or code?
- Customization of the email
Instant Win
- Introduction to Easypromos Instant Win
- How can I customize the message for non-winners?
- Is it possible to customize the final message for instant winners?
- How can users see the number of participations they have left in the promotion?
- Can I award multiple prizes in my “Instant Win” promotion?
- Can I preview how instant winners will see the winner message? See all 15 articles
Twitter & Instagram
- Guidelines for Instagram hashtags
- When does the hashtag become active and the tweets and Instagram posts begin to be imported?
- What information can I obtain from users who participate via Twitter or Instagram?
- How can I contact users who have taken part via Twitter?
- Can I define an automatic message of response for those participating via Twitter?
- What are the Instagram rules in order to publish comments? See all 11 articles
Group of promotions
Management of the promotion
- ★ I want to use the same promotion in a new campaign. Can I copy the promotion so I don't need to start from scratch?
- ★ I have a promotion already created and I want to use a copy to publish in another page. How can I do it?
- How can I get the direct link to the promotion, which is compatible with mobile devices?
- Registering multiple users in a fair, congress or event
- How does the country filter work?
- Can I specify my own privacy policy, list of regulations or terms of use? See all 10 articles
Design and customization
- Tutorial: Creating a Dictionary for Your Promotion
- What material do I need to create my promotion?
- How can I set up the app/tab name of the promotion on my Facebook page?
- How are entries organized and resized in the tiled gallery layout?
- How can I add a video presentation in my promotion?
- How can I add a video in the description of the promotion? See all 8 articles
Publication
- ★ Tutorial: How to clear the Facebook cache to update the viral content of the promotion
- ★ Users can't access the promotion from their mobile device
- ★ How can I do a real test of the promotion before I communicate it?
- Tutorial: Manage a finished promotion
- I have deleted the contest application by mistake. How can I reinstall it?
- Can I have two contests running simultaneously on the same Facebook page? See all 7 articles
Diffusion & virality
Emails Platform
Management of participants
Integrations
Prices and invoicing
- How much does Easypromos cost?
- When do I pay for a promotion?
- When can I make the payment for the monthly/annual subscription?
- How can I renew a monthly/annual subscription?
- How can I reactivate a cancelled subscription?
- What can happen if the subscription payment could not be processed? See all 8 articles