Find the answer to the most frequently asked questions about the platform.

• Promotions with automatic validation of the purchase receipts: how to make sure the receipts are unique?
• Old Easypromos products
• How to manually send an email to a very specific user filter.
• My Twitter Giveaway has obtained fewer winners or substitutes than indicated
• What does the CLASSIC tag mean in a promotion?
• Can I switch the version of my promotion from Premium to White Label?
• Tutorial: Team and Agents system
• Publication and Dissemination - Can I test the promotion on mobile before activating it?
• Mention + Hashtag: Why don't I see the mentioned image straight away?
• Contests - How are entries organized and resized in the tiled gallery layout?
• Contests - What are the requierements of the photos sent by the users?
• Contests - How can I download the pictures sent by the users?
• Contests - How to set up the Full Screen Gallery
• Contests - What formats can be played in the contest gallery?
• Contests - How can I customize the participation content shared by users?
• Contests - How to carry out a giveaway among the voters of a contest
• Quizzes - How to enable the Anonymous Registration
• Quizzes - How can I customize the viral content of the quiz result?
• Email Platform - How can I validate participants’ email addresses?
• Publication and Dissemination - I want to use the same promotion in a new campaign. Can I copy the promotion so I don't need to start from scratch?
• Publication and Dissemination - Registering multiple users in a fair, congress or event
• Publication and Dissemination - Can I filter the promotion by country?
• Publication and Dissemination - How to protect your promotion with a password